At antivirus-shop.online, we strive to ensure complete customer satisfaction with every purchase. If you are not fully satisfied with your order, please review our refund terms below.

Eligibility for Refund

You may request a refund under the following conditions:

• The product key/license has not been activated.
• You purchased the wrong product by mistake.
• You did not receive your product key within the promised delivery window.
• The key provided is invalid or not working and our support team is unable to resolve it.

Non-Refundable Conditions

Refunds will not be issued in the following cases:

• The license key has already been activated or used.
• Failure due to device incompatibility (please check system requirements before purchasing).
• Discounted or promotional items.
• Change of mind after activation.

How to Request a Refund

To initiate a refund, please contact us at:
📧 info@antivirus-shop.online
Include your order ID, email used during purchase, and a brief description of the issue.

Refunds (if approved) will be issued within 5–7 business days to the original payment method.